What happens after a maintenance request
From the resident’s photo to the completed invoice: the approval workflow and what you see at each step.
By the Ekot team · November 5, 2026 · Reviewed by Esther Jackson-Stowell, Principal Broker
The request
Residents submit requests through the portal with photos. Emergencies (water, heat, safety) go to a 24-hour line and are handled first and reported after.
Triage and estimate
We confirm the issue, decide whether it is resident-caused or owner responsibility, and get an estimate from a vetted vendor. Larger jobs get competing bids.
Your approval threshold
Anything under the threshold you set in your agreement is handled without delay. Anything above it comes to you by email with the estimate and photos; you approve with one reply.
Completion and the record
Completed work is confirmed with the resident, photographed where relevant, and the invoice is attached to the line on your next statement.
General information for Salt Lake Valley owners and residents, not legal, tax or lending advice. Figures are dated and sourced where given. Reviewed by Esther Jackson-Stowell, Principal Broker.
